Wednesday, July 6, 2011

Opinion: IT is the craft of optimizing business work-flow.

Three flows comprise business, product, information, and money. The fundament task of IT is to reduce or eliminate friction in these flows. Money friction is any part of a business process that costs time or money. Product friction is any part that delays a product or wastes material. Information friction is any part that impedes the conveyance of information needed to complete the process or make a decision. Toyota calls these frictions "muda" or waste.